Cancellation Policies
Each listing on Guestify has a cancellation policy set by the host. Understanding these policies helps you plan your trip with confidence.
Full refund 24 hours before
Best for guests who want maximum flexibility. Cancel up to 24 hours before check-in for a complete refund.
Full refund 5 days before
A balanced option that gives guests reasonable time to cancel while protecting hosts from last-minute cancellations.
Full refund within 48 hours of booking
Offers the most protection for hosts. Guests get a full refund only if they cancel within 48 hours of booking with at least two weeks to go; after that a partial refund is available up to one week in advance.
Policy Comparison
| Cancellation Timing | Flexible | Moderate | Strict |
|---|---|---|---|
| Within 48 hours of booking, 14+ days before check-in | 100% | 100% | 100% |
| 7 or more days before check-in | 100% | 100% | 50% |
| 5 to 7 days before check-in | 100% | 100% | 0% |
| 24 hours to 5 days before check-in | 100% | 50% | 0% |
| Less than 24 hours before check-in | 50% | 50% | 0% |
| After check-in | 0% | 0% | 0% |
Percentages apply to the stay itself (nightly rate plus any pet or extra-guest fees). The cleaning fee is refunded in full whenever you cancel before check-in, and Guestify charges guests no service fee. Refunds are returned to your original payment method and take 5–10 business days to appear.
How to Cancel a Booking
Go to your Trips page and find the reservation you want to cancel.
Click on the reservation to view its details.
Click the "Cancel Reservation" button and review the refund amount based on the listing's cancellation policy.
Confirm the cancellation. Your refund will be processed to your original payment method within 5-10 business days.
Need help with a cancellation?
If you need assistance or have questions about our cancellation policies, our support team is here to help.
Contact Support