Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, make a booking, list a property, or communicate with other users. This includes your name, email address, phone number, profile photo, payment information, and any content you submit to the platform.

We also automatically collect certain information when you use our services, including your IP address, device type, browser type, operating system, referring URLs, and information about how you interact with our platform. We may collect location information when you use location-based features.

For hosts, we may collect additional identity verification information, including government-issued identification documents, to verify your identity and ensure the safety of our community.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including processing bookings and payments, facilitating communication between hosts and guests, verifying user identities, and personalizing your experience on the platform.

We also use your information to send you important notifications about your account, bookings, and policy updates. With your consent, we may send you promotional communications about features, services, and events we think may interest you. You can opt out of promotional communications at any time through your notification settings.

3. Sharing Your Information

We share your information with other users as necessary to facilitate bookings. For example, when you make a booking, the host receives your name, profile photo, and any messages you send. When you list a property, guests can see your public profile information and reviews.

We may share your information with third-party service providers who assist us in operating our platform, including payment processors, cloud hosting providers, email service providers, and analytics providers. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

We may also disclose your information if required by law, in response to legal process, or to protect the rights, property, or safety of Guestify, our users, or the public.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information after account deletion for legitimate business purposes, including fraud prevention, legal compliance, and dispute resolution.

Transaction and payment records are retained for a minimum of 7 years in accordance with financial regulations. Reviews and public profile information may be retained and displayed even after account deletion to maintain the integrity of our review system.

5. Your Rights

You have the right to access, correct, update, or delete your personal information at any time through your account settings. You may also request a copy of the personal data we hold about you by contacting our support team.

You have the right to opt out of promotional communications, object to the processing of your personal information for certain purposes, and request that we restrict the processing of your data. To exercise any of these rights, please contact us using the information provided at the end of this policy.

6. Cookies & Tracking

We use cookies and similar tracking technologies to collect information about your browsing activity on our platform. Cookies are small text files stored on your device that help us provide and improve our services.

We use essential cookies that are necessary for the operation of our platform (such as authentication and security), performance cookies that help us understand how our platform is used, and functionality cookies that remember your preferences. You can manage your cookie preferences through your browser settings.

7. Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure authentication mechanisms, regular security audits, and access controls that limit who can access your data.

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data and encourage you to use strong, unique passwords and enable available security features on your account.

8. Children's Privacy

Guestify is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: