Your safety matters
At Guestify, we are committed to creating a safe and trusted community for both guests and hosts. Here are resources and tips to help you stay safe.
Guest Safety Tips
Review before you book
Read reviews from previous guests, check the host's profile and verification status, and look at all listing photos before making a reservation.
Communicate through Guestify
Keep all communication within the Guestify platform. This protects your conversations and ensures our support team can assist if needed.
Protect your personal info
Never share your password, financial details, or government ID directly with hosts. All payments should go through the Guestify platform.
Share your itinerary
Let a trusted friend or family member know where you are staying, including the address and your check-in and check-out dates.
Check safety amenities
Verify that the property has working smoke detectors and carbon monoxide alarms. Check for fire extinguishers and emergency exits upon arrival.
Trust your instincts
If something feels wrong when you arrive at a property, contact Guestify support immediately. We are here to help you find alternative accommodations.
Host Safety Tips
Verify your guests
Review guest profiles, read reviews from other hosts, and use the pre-approval booking feature to screen guests before accepting reservations.
Install safety equipment
Equip your property with smoke detectors, carbon monoxide alarms, fire extinguishers, and first aid kits. Keep emergency information visible for guests.
Secure your property
Use smart locks or key lockboxes for contactless check-in. Change access codes between guests and secure any personal belongings or valuables.
Set clear house rules
Establish and communicate house rules clearly in your listing. Include policies on noise, parties, pets, and maximum occupancy to set expectations.
Maintain open communication
Respond promptly to guest messages and provide clear check-in instructions. Good communication helps prevent misunderstandings and builds trust.
Document your property
Take detailed photos of your property before each guest check-in. This helps resolve any damage disputes and protects both you and your guests.
Need help?
If you are in immediate danger, contact local emergency services first. For non-emergency safety concerns, reach out to our support team.